Please find below the most frequently asked questions made by companies when enquiring about our services.
What do we do?
www.removal-companies.co.za is a lead generation website. We have one aim; to provide quality consumer leads to moving companies in South Africa on a daily basis. We are not a removal company or affiliated with a mover or association, therefore we can provide you with an unbiased service to your company.
How do I join?
That's easy. Simply download, print and complete our registration form (.pdf) then return it via fax to us. The registration process usually takes 24 hours. Once we've done the necessary background and credit checks, your company will be listed!
What's different between your service and a normal website directory?
With us, you pay only when you receive a genuine lead and not for advertising space. That way you can be sure that your advertising budget is used effectively instead of paying a lump sum for advertising that might not actually turn into anything.
How do you filter the leads?
Leads generated via www.removal-companies.co.za are filtered based on the province where the move is to be collected from. You will therefore be required to be available to work within the entire province that you register under. Our registration form outlines the operational areas in more detail.
What type of leads will I expect to receive?
We generate all types of leads - from 5 boxes to 5 bedrooms. We therefore expect your company to be able to except all types of moves. However we do not expect you to pay for 1 item moves, car or machinery transportation or the movement of flammable liquids.
Are all visitors looking for discounts?
Although your company needs to quote competitively, many visitors use our web service not looking for the cheapest quote but because they are looking for a fast and easy way to select the best company to serve their relocation requirements.
How do I receive your leads?
All leads are sent directly to your company's nominated e-mail address or fax number. Leads are only sent from people in your province who have read your company's description and have shown an interest in using your company's services.
When do I receive your leads?
Each lead is sent to you instantly after the visitor has lodged their request. This ensures that lead is hot and can be converted into a sale by your sales team quickly.
What are the costs?
We work under a pay per lead service. This means your company will billed for each lead that is sent to you. The cost per lead is contained in our registration form. We do not charge any joining or subscription fees to use our service. We don't even charge you for appearing on our website.
I don't want to pay per lead. Can I pay a fixed monthly amount?
Because the volume of leads fluculates each month, we believe that paying per lead rather than a fixed amount per month gives partners a better return. That way you can be sure that your advertising budget is used effectively instead of paying a lump sum and not receive the volume of leads you were expecting.
What is a pay-per-lead service?
Pay-per-service means that you are charged a small fee as and when you receive a lead from our website. When your company secures jobs from our leads, we do not ask for extra payment - so the profit stays with your company.
What can I expect to pay each month?
Invoice charges are different for each company, as it depends on the number of provinces your company wants to list under. Each lead that you receive will have a consecutive number in the subject field, enabling you to track the number of leads you receive per month.
How do I pay?
Our preferred method of payment is by credit card. However we do offer alternative methods - bank transfer or PayPal. If your company wishes to pay using one of these alternative payment options, we do require a fully refundable security deposit to be paid before your company can be listed. The deposit amount will be determined upon your application.
Will I get my security deposit back?
Yes. The security deposit is returned to you (in full) should no invoices be outstanding on your account upon cancellation of your account. If there are invoices outstanding, then the oustanding amount will be deducted from your deposit and the balance then refunded to you.
When do I pay?
At the beginning of each month we will e-mail you with an invoice and lead statement outlining the leads sent to you from the previous month. We do not ask for payment until you are sent an invoice.
Can I pay in South African Rand?
Unfortunately not. As we are a Dutch based company, we must charge you in Euro's. However you can convert our lead prices into South African Rand by using the latest exchange rates.
Do I still have to pay for the request for quote if I don’t end up getting the job?
Yes. Consumers make their decisions based on a variety of reasons (price, service, quickness of response, phone manner etc), and even though we are instrumental in providing qualified lead to you, it is the ultimate responsibility of your company to market and sell their services to potential clients. To ensure a high conversion rate, we ask you to contact the consumer by telephone immediately after receiving the lead.
Is every lead sent to all the listed companies in an area?
No. Our research suggests that visitors are not willing to give their personal details out to a large number of companies. We give each visitor the option to choose which particular companies they want to receive a quote from. The companies that best suit their requirements are chosen based on their online description.
How many leads will I receive per day?
Again, this is different of each company, as it is based on the number of provinces you choose. Please contact us directly if you wish to receive statistics regarding that amount of leads we send in each province.
Do I have to pay for fake leads?
Not at all. If a lead contains fake contact details (both telephone and e-mail address) then you have the right to make a claim. Please notify us within 5 days of receiving the lead. If this policy is not adhered to, we will only accept claims at our discretion.
What if I receive the same lead twice?
You may receive duplicated leads sometimes. Our system automatically indentifies duplicate leads in 99% of the time. However if you do get charged for the same lead twice you may claim for a credit.
Can I cap the amount of leads I receive or budget my advertising spenditure? Unfortunately we cannot automatically set a maximum amount of leads you receive perday, week or month. However we work closely with you to ensure that the volume of leads sent matches that your company's capabilities, ensuring a high conversion of leads.
What do I do if I receive too many leads?
We certainly don't want to overwhelm your company with leads. Therefore if you find that you cannot handle the quantity of leads we send to you, simply contact us and we can pause your account until you wish to resume receiving leads again. There are no extra fees charged for account changes.
Is it possible to update my company description or add my company’s logo?
Yes. In fact we recommend it! You can add or change your company's description or logo at any time. Simply contact us via e-mail with the necessary changes. Remember we are a marketing medium as well and the more professional your company looks, the more interest it's given.
Can I change the provinces I am listed in?
Of course. If your company has reviewed its strategy and wants to focus more or less on certain provinces, simply contact us via e-mail with the necessary changes. Changes need to be based on the operational areas stated in our agreement form. Again, there are no extra fees charged for account changes.
Can I quit my listing at any time?
Yes. You may cancel the agreement at any time by sending us written notification that you wish to stop receiving our leads. Once we receive you cancellation request we will confirm your cancellation. Once you receive a cancellation confirmation email from us you will be removed from the website within 24 hours. If you don’t receive a confirmation e-mail within 24 hours then please contact us directly by telephone - as we may have not received your notification.
I still have more questions, is there someone I can speak to?
Certainly. Please contact us whenever you have questions or comments.